{ "body_html": "

Customer Identification and Verification Procedures

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Before any transaction, you must screen the customer against the OFAC list. This is a government list of people and businesses we are not allowed to serve. Screen every customer, every time, for any amount.

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For transactions of $1,000 or less, write the customer's first and last name on the receipt.

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For transactions over $1,000 — including when the same customer's totals reach over $1,000 in one day — you must see a valid, unexpired government-issued photo ID. Acceptable IDs:

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The ID does not need to be from Florida.

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Not acceptable: Social Security cards, birth certificates, credit or debit cards, utility bills, bank statements, employer ID cards, or any expired document.

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Complete all four steps for every transaction over $1,000:

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  1. Inspect the ID. Confirm the photo, name, and date of birth match the customer in front of you.
    2. \n
  2. Record the customer's full legal name, date of birth, address, and ID number in the transaction record.
    3. \n
  3. Collect a thumbprint. Take the customer's right thumbprint on the instrument or on a thumbprint card.
    4. \n
  4. Copy the ID. Make a legible copy and keep it with the transaction record.
    5. \n
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If the customer cannot show acceptable ID, do not complete the transaction. Calling their employer or checking old records does not replace a photo ID.

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For business check transactions: collect personal ID from the presenter using the steps above, record the business's legal name, state of organization, and main business address, and screen both the individual's name and the business name against OFAC.

", "narration_text": "Before any transaction, you must screen the customer against the OFAC list. This is a government list of people and businesses we are not allowed to serve. Screen every customer, every time, for any amount.\r\n\r\nFor transactions of $1,000 or less, write the customer's first and last name on the receipt.\r\n\r\nFor transactions over $1,000 — including when the same customer's totals reach over $1,000 in one day — you must see a valid, unexpired government-issued photo ID. Acceptable IDs:\r\n\r\nDriver's license (any U.S. state, DC, or U.S. territory)\r\nState photo ID card with signature (any U.S. state, DC, or U.S. territory)\r\nU.S. passport or passport card\r\nU.S. green card\r\nU.S. military ID\r\n\r\nThe ID does not need to be from Florida.\r\n\r\nNot acceptable: Social Security cards, birth certificates, credit or debit cards, utility bills, bank statements, employer ID cards, or any expired document.\r\n\r\nComplete all four steps for every transaction over $1,000:\r\n\r\nInspect the ID. Confirm the photo, name, and date of birth match the customer in front of you.\r\nRecord the customer's full legal name, date of birth, address, and ID number in the transaction record.\r\nCollect a thumbprint. Take the customer's right thumbprint on the instrument or on a thumbprint card.\r\nCopy the ID. Make a legible copy and keep it with the transaction record.\r\n\r\nIf the customer cannot show acceptable ID, do not complete the transaction. Calling their employer or checking old records does not replace a photo ID.\r\n\r\nFor business check transactions: collect personal ID from the presenter using the steps above, record the business's legal name, state of organization, and main business address, and screen both the individual's name and the business name against OFAC." }