{
  "body_html": "<h2>Customer and Account Closure</h2>\n<p>When closing a customer account, required steps must be completed in order. Do not skip any step. Some accounts may be frozen by the government and cannot be closed the normal way. All records must be kept even after the account is closed — that obligation does not go away.</p>\n<p>The most important rule: never tell a customer that a report was filed about them, that there is an investigation, or that anything suspicious was found. This is called tipping off. It is a federal crime. The only thing you may say is that Rapido Facil Exchange Co. has made a business decision to end the relationship. Nothing else.</p>",
  "narration_text": "When closing a customer account, required steps must be completed in order. Do not skip any step. Some accounts may be frozen by the government and cannot be closed the normal way. All records must be kept even after the account is closed — that obligation does not go away.\r\n\r\nThe most important rule: never tell a customer that a report was filed about them, that there is an investigation, or that anything suspicious was found. This is called tipping off. It is a federal crime. The only thing you may say is that Rapido Facil Exchange Co. has made a business decision to end the relationship. Nothing else."
}