{
  "question_text": "For every check cashing transaction, which identification must you verify before releasing funds?",
  "options": [
    "A valid government-issued photo ID from any U.S. state or territory",
    "A government-issued photo ID from the state where the customer resides",
    "Any form of ID showing the customer's name and current address",
    "A photo ID or two non-photo forms of government-issued identification"
  ],
  "correct_answer": "A valid government-issued photo ID from any U.S. state or territory",
  "correct_response": "For every check cashing transaction, you must verify a valid government-issued photo ID. Accepted IDs include photo IDs issued by any U.S. state or territory — not just the customer's state of residence.",
  "incorrect_response": "The requirement is a valid government-issued photo ID from any U.S. state or territory. The ID must have a photo, and it need not be from the customer's home state. Non-photo IDs do not satisfy this requirement.",
  "unsure_response": null,
  "question_bank": [
    {
      "question_text": "If the check cashing database is unavailable during your shift, what is the correct action?",
      "options": [
        "Continue processing transactions and submit all backlogged entries within two business days after the system is restored",
        "Stop processing transactions until the system is back online",
        "Process transactions and submit backlogged entries by the end of the same business day",
        "Obtain supervisor approval for each transaction while the database is down"
      ],
      "correct_answer": "Continue processing transactions and submit all backlogged entries within two business days after the system is restored",
      "correct_response": "You must continue processing transactions during a database outage. All backlogged entries must be submitted within two business days after the system is restored. Delayed entries create gaps in the required transaction record.",
      "incorrect_response": "Transactions must continue during a database outage — the obligation is to submit all backlogged entries within two business days after restoration. Stopping transactions is not the correct response and creates unnecessary service disruptions.",
      "unsure_response": null
    },
    {
      "question_text": "How often must you complete AML/CFT refresher training as a teller?",
      "options": [
        "Every six months",
        "Once per year",
        "Every 90 days",
        "Only when the BSA/AML Compliance Officer assigns additional training"
      ],
      "correct_answer": "Every six months",
      "correct_response": "Tellers must complete refresher training every six months. Rapido Facil Exchange Co. classifies the teller role as higher-risk because you process transactions directly at the window.",
      "incorrect_response": "Semi-annual training is required for tellers — not annual. The six-month cycle reflects the higher-risk classification of the teller role due to the volume of transactions processed directly with customers.",
      "unsure_response": null
    }
  ],
  "enrichment_content": "<p><strong>Check cashing ID requirement:</strong> Every check cashing transaction requires a valid government-issued photo ID from any U.S. state or territory. The ID must contain a photo. Non-photo IDs and IDs from outside the U.S. do not satisfy this requirement.</p><p><strong>Corporate check cashing:</strong> A 200% workers' compensation policy aggregate cap applies per customer. Verify the applicable limit before processing each corporate check transaction, and apply all required transaction exclusions at the window.</p>"
}