{
  "question_text": "When a transaction is prohibited but no funds or documents have been exchanged, what must you tell the customer?",
  "options": [
    "Only that Rapido Facil Exchange Co. cannot process the transaction",
    "That the transaction has been flagged for a compliance review",
    "That a match was found on a government sanctions list",
    "That the customer must contact the compliance department directly"
  ],
  "correct_answer": "Only that Rapido Facil Exchange Co. cannot process the transaction",
  "correct_response": "You must say only that Rapido Facil Exchange Co. cannot process the transaction. Do not reference OFAC, sanctions lists, or any compliance reason. Additional explanation may alert the customer and compromise the review.",
  "incorrect_response": "The only permitted statement is that Rapido Facil Exchange Co. cannot process the transaction. Mentioning compliance reviews, sanctions lists, OFAC, or directing the customer to any compliance contact is prohibited.",
  "unsure_response": null,
  "question_bank": [
    {
      "question_text": "When screening returns a confirmed SDN match, what is the correct sequence of actions?",
      "options": [
        "Halt the transaction, hold all funds and documents, notify the BSA/AML Compliance Officer within one business hour",
        "Complete the transaction, set it aside for review, notify the BSA/AML Compliance Officer by end of day",
        "Halt the transaction, return the funds to the customer, notify the BSA/AML Compliance Officer immediately",
        "Notify the BSA/AML Compliance Officer first, then halt the transaction before any funds are exchanged"
      ],
      "correct_answer": "Halt the transaction, hold all funds and documents, notify the BSA/AML Compliance Officer within one business hour",
      "correct_response": "The required sequence is: halt the transaction, hold all funds and documents (do not return anything to the customer), and notify the BSA/AML Compliance Officer within one business hour. Every step is mandatory.",
      "incorrect_response": "The required steps are: halt the transaction, hold all funds and documents, and notify the BSA/AML Compliance Officer within one business hour. Completing the transaction, returning items to the customer, or notifying before halting are all errors.",
      "unsure_response": null
    },
    {
      "question_text": "When must SDN screening be completed relative to a transaction?",
      "options": [
        "Before accepting any check or disbursing any cash",
        "Immediately after accepting payment but before finalizing the transaction",
        "Within one business hour of beginning the transaction",
        "At the start of the business day, covering all transactions for that day"
      ],
      "correct_answer": "Before accepting any check or disbursing any cash",
      "correct_response": "Screening must be completed before accepting any check and before disbursing any cash. The screening result must be in hand before the transaction begins.",
      "incorrect_response": "Screening must be completed before accepting any check or disbursing any cash — not during or after the transaction. You must have the result before you begin.",
      "unsure_response": null
    }
  ],
  "enrichment_content": "<p><strong>Confirmed SDN match:</strong> Halt the transaction immediately. Hold all funds and documents. Do not return anything to the customer. Notify the BSA/AML Compliance Officer within one business hour.</p><p><strong>Prohibited transaction:</strong> Tell the customer only that Rapido Facil Exchange Co. cannot process the transaction. Do not mention OFAC, sanctions lists, or any compliance reason. Notify the BSA/AML Compliance Officer immediately.</p>"
}