{
  "question_text": "If law enforcement contacts an employee by phone, letter, or in person, what should the employee do first?",
  "options": [
    "Go to the compliance officer right away without answering any questions or handing over anything",
    "Answer the officer's questions and then tell the compliance officer what happened",
    "Check with their manager first before going to the compliance officer",
    "Ask the officer to put their request in writing"
  ],
  "correct_answer": "Go to the compliance officer right away without answering any questions or handing over anything",
  "correct_response": "Every employee must go to the compliance officer immediately — without answering questions or providing anything. The compliance officer is the only person at Rapido Facil Exchange Co. who handles these requests.",
  "incorrect_response": "The correct answer is to go to the compliance officer right away without answering any questions or handing over anything. Answering questions first, checking with a manager, or asking for a written request all go beyond what an employee should do on their own.",
  "unsure_response": null,
  "question_bank": [
    {
      "question_text": "Is it okay to tell a customer that law enforcement contacted Rapido Facil Exchange Co. about their account?",
      "options": [
        "No — never tell a customer or anyone outside Rapido Facil Exchange Co. about any law enforcement contact",
        "Yes — customers have a right to know when their account is under review",
        "Yes, but only after the law enforcement request has been fully resolved",
        "Only if the customer asks directly"
      ],
      "correct_answer": "No — never tell a customer or anyone outside Rapido Facil Exchange Co. about any law enforcement contact",
      "correct_response": "You must never tell a customer or anyone outside Rapido Facil Exchange Co. that a law enforcement contact was received. This applies at all times, regardless of what happened with the request.",
      "incorrect_response": "The correct answer is no — never. You must not tell a customer or outside party that Rapido Facil Exchange Co. received a law enforcement contact. This rule applies before, during, and after the request is handled.",
      "unsure_response": null
    },
    {
      "question_text": "Why is it important to go to the compliance officer right away instead of answering questions yourself?",
      "options": [
        "Releasing records or information without proper review can cause serious legal problems for you and Rapido Facil Exchange Co.",
        "The compliance officer is the only person who knows the customer's account information",
        "Law enforcement officers are required by law to speak only with compliance officers",
        "Going to the compliance officer is faster than answering questions directly"
      ],
      "correct_answer": "Releasing records or information without proper review can cause serious legal problems for you and Rapido Facil Exchange Co.",
      "correct_response": "The compliance officer reviews all law enforcement requests before any response is given. This protects both you and Rapido Facil Exchange Co. from serious legal problems that can result from unauthorized disclosures.",
      "incorrect_response": "The correct answer is that releasing records or information without proper review can cause serious legal problems. The compliance officer exists to make sure every request is handled correctly — protecting both you and Rapido Facil Exchange Co..",
      "unsure_response": null
    }
  ],
  "enrichment_content": "<p><strong>What to do when law enforcement contacts you:</strong></p><ul><li><strong>Stop.</strong> Do not answer questions. Do not hand over anything.</li><li><strong>Go to the compliance officer immediately.</strong> They are the only person at Rapido Facil Exchange Co. who handles these requests.</li><li><strong>Never tell customers or outsiders</strong> that a request was received.</li><li>Doing the right thing is simple: stop, say nothing, and get to the compliance officer right away.</li></ul>"
}