{
  "question_text": "You are about to hand over cash for a $1,500 check. What must happen before you release the money?",
  "options": [
    "You must receive a confirmation number from the database first",
    "You must call your manager to approve the transaction",
    "You must make a copy of the check before returning it to the customer",
    "You must ask the customer to sign the back of the check"
  ],
  "correct_answer": "You must receive a confirmation number from the database first",
  "correct_response": "Correct. You must submit the transaction and receive a confirmation number before handing over any cash. Releasing money without a confirmation number is a licensing violation.",
  "incorrect_response": "Before you release cash for a transaction over $1,000, you must submit the transaction to the database and receive a confirmation number. You cannot hand over the money until you have that number.",
  "unsure_response": null,
  "question_bank": [
    {
      "question_text": "A check looks like the amount was erased and rewritten in different ink. What should you do?",
      "options": [
        "Do not cash it — an altered check must be refused",
        "Cash it if the customer has a government ID",
        "Ask your manager to approve it before cashing",
        "Cash it with a higher fee to cover the extra risk"
      ],
      "correct_answer": "Do not cash it — an altered check must be refused",
      "correct_response": "Correct. Any check that looks altered must be refused. An erased or rewritten amount is a sign of fraud. Rapido Facil Exchange Co. is responsible for losses on checks that turn out to be fraudulent.",
      "incorrect_response": "A check with signs of alteration — like an erased or rewritten amount — must be refused. You cannot cash it no matter what. Rapido Facil Exchange Co. would bear the loss if the check is fraudulent.",
      "unsure_response": null
    },
    {
      "question_text": "The database is not working. A customer wants to cash a $1,200 check. What do you do?",
      "options": [
        "Cash the check, collect their ID and thumbprint, and write everything on the manual log",
        "Tell the customer to come back when the system is working",
        "Cash the check without collecting ID since the system is down",
        "Wait until your manager tells you the system is back before doing anything"
      ],
      "correct_answer": "Cash the check, collect their ID and thumbprint, and write everything on the manual log",
      "correct_response": "Correct. When the database is down, you keep cashing checks and keep following all the same steps. Collect the ID and thumbprint and write everything on the manual log.",
      "incorrect_response": "A system outage does not change what you do — you still collect ID and thumbprint and follow all the same steps. Write the transaction on the manual offline log. The records will be submitted when the system comes back up.",
      "unsure_response": null
    }
  ],
  "enrichment_content": "<p><strong>Important rules to remember:</strong></p><ul><li>Never hand over cash without a confirmation number for transactions over $1,000. It is a licensing violation.</li><li>Do not cash any check that looks altered — erased writing, crossed-out amounts, or ink that does not match are all red flags.</li><li>Do not cash checks that are more than 180 days old.</li><li>If the database is down, keep cashing checks, keep collecting ID and thumbprints, and write everything on the manual log.</li></ul>"
}