{
  "question_text": "What do you do when you notice something seems wrong during a transaction?",
  "options": [
    "Complete an internal suspicious activity referral and give it to your BSA/AML Compliance Officer before your shift ends",
    "Decide if a crime happened and refuse service if you think something is wrong",
    "Wait to see if the customer comes back before doing anything",
    "Ask the customer to explain what they are doing"
  ],
  "correct_answer": "Complete an internal suspicious activity referral and give it to your BSA/AML Compliance Officer before your shift ends",
  "correct_response": "Correct. You notice and report — that is your job. Fill out the referral and give it to your BSA/AML Compliance Officer before your shift ends. You do not decide if a crime happened.",
  "incorrect_response": "When something seems wrong, you fill out an internal suspicious activity referral and give it to your BSA/AML Compliance Officer before your shift ends. You do not decide if a crime happened, refuse service on your own, wait to see what happens, or question the customer.",
  "unsure_response": null,
  "question_bank": [
    {
      "question_text": "A customer's name gets an OFAC match. What should you do?",
      "options": [
        "Stop and flag it right away",
        "Complete the transaction since one match might be a mistake",
        "Ask the customer if the match is correct",
        "Wait for the manager to notice the match on their own"
      ],
      "correct_answer": "Stop and flag it right away",
      "correct_response": "Correct. An OFAC match means stop immediately and flag it. Do not complete the transaction or try to figure out if it is a mistake on your own.",
      "incorrect_response": "An OFAC match means stop and flag it right away. Do not complete the transaction, do not ask the customer, and do not wait for someone else to notice. This one needs immediate action.",
      "unsure_response": null
    },
    {
      "question_text": "Who decides if a report gets filed after you hand in a suspicious activity referral?",
      "options": [
        "Your BSA/AML Compliance Officer",
        "You, the teller",
        "The branch manager",
        "The government"
      ],
      "correct_answer": "Your BSA/AML Compliance Officer",
      "correct_response": "Correct. Your job ends when you hand in the referral. Your BSA/AML Compliance Officer takes it from there and decides what happens next.",
      "incorrect_response": "Your BSA/AML Compliance Officer decides whether a report gets filed — not you, not the manager, and not the government directly. You hand in the referral. Your BSA/AML Compliance Officer takes it from there.",
      "unsure_response": null
    }
  ],
  "enrichment_content": "<p><strong>Key point:</strong> You notice it. You report it. That is your job.</p><ul><li>Fill out an <strong>internal suspicious activity referral</strong> when something seems wrong.</li><li>Give it to your BSA/AML Compliance Officer <strong>before your shift ends</strong>.</li><li>You do not decide if a crime happened. Your <strong>BSA/AML Compliance Officer</strong> makes that call.</li></ul>"
}