{
  "question_text": "You submit a $1,400 payroll check to the check cashing database and receive an acceptance response. What must happen before you release currency to the customer?",
  "options": [
    "Receive and record the confirmation number from the database",
    "Obtain supervisor approval for transactions above a set threshold",
    "Apply Rapido Facil Exchange Co.'s licensed legal name endorsement to the instrument",
    "Confirm that the verification cost disclosure has been acknowledged by the customer"
  ],
  "correct_answer": "Receive and record the confirmation number from the database",
  "correct_response": "The database submission is not complete until you have the confirmation number in hand and recorded. Releasing currency before that — even after an accepted submission — is a licensing violation.",
  "incorrect_response": "Once the database accepts your submission, it issues a confirmation number. You must record that number before releasing any currency. This step is mandatory — releasing currency without a confirmation number on record is a licensing violation regardless of whether the submission itself was accepted.",
  "unsure_response": null,
  "question_bank": [
    {
      "question_text": "You are inspecting a check and notice that the numeric amount and the written amount do not match. What is the correct action?",
      "options": [
        "Use the written amount as the controlling figure for the transaction",
        "Use the numeric amount because it is more precise",
        "Return the instrument uncashed and advise the customer to obtain a replacement",
        "Apply the lower of the two amounts to limit Rapido Facil Exchange Co.'s exposure"
      ],
      "correct_answer": "Use the written amount as the controlling figure for the transaction",
      "correct_response": "When the numeric and written amounts disagree, the written amount controls. This is the governing rule for check cashing transactions when there is a discrepancy between the two fields.",
      "incorrect_response": "If a check shows conflicting numeric and written amounts, the written amount is the one that controls. Do not use the numeric amount, average the two, or return the instrument — apply the written amount and proceed with the transaction.",
      "unsure_response": null
    },
    {
      "question_text": "A customer cashed a $600 check earlier today and now presents a $500 check. At what point must you collect valid photo ID?",
      "options": [
        "Now — because the combined daily total has crossed $1,000",
        "Only if the customer presents another instrument later that individually exceeds $1,000",
        "At the start of tomorrow's transactions, since the $600 check was processed separately",
        "ID is only required when a single instrument exceeds $1,000 on its own"
      ],
      "correct_answer": "Now — because the combined daily total has crossed $1,000",
      "correct_response": "Same-day aggregation means you track all instruments a customer presents throughout the business day. The moment their running total crosses $1,000, the ID requirement applies — regardless of whether any single instrument reached that amount on its own.",
      "incorrect_response": "The $1,000 ID threshold applies to the customer's combined total for the day, not to each instrument individually. When the running total crosses $1,000, you collect ID at that transaction — which is the case here, with a combined $1,100.",
      "unsure_response": null
    }
  ],
  "enrichment_content": "<p><strong>Database submission — teller checklist for transactions over $1,000:</strong></p><ul><li>Submit to the check cashing database before releasing currency</li><li>Do not release currency until you have received and recorded the confirmation number — releasing without one is a licensing violation</li><li>Same-day aggregation applies: track the customer's running daily total and apply the database requirement the moment it crosses $1,000</li><li>If the database is down, record the full transaction on the manual offline log — every required field — and submit within 2 business days of restoration</li></ul><p><strong>When amounts disagree:</strong> The written amount controls. Apply it without exception.</p>"
}