{
  "question_text": "A customer presents a $1,500 payroll check. After verifying the instrument and collecting ID and thumbprint, what must the teller do before releasing currency?",
  "options": [
    "Submit the transaction to the check cashing database and record the confirmation number before releasing currency",
    "Obtain supervisor approval, then release currency immediately",
    "Release currency promptly after collecting ID — the database submission may follow within 2 business days",
    "Call the issuing bank to verify the check before proceeding"
  ],
  "correct_answer": "Submit the transaction to the check cashing database and record the confirmation number before releasing currency",
  "correct_response": "Correct. For any instrument exceeding $1,000, the database submission must be completed and a confirmation number received and recorded before currency is released. Releasing currency before confirmation is a Florida licensing violation.",
  "incorrect_response": "The database submission is not optional and cannot be deferred. For any instrument over $1,000, you must submit the transaction, receive a confirmation number, and record it — all before releasing currency. Skipping or delaying this step is a Florida licensing violation.",
  "unsure_response": null,
  "question_bank": [
    {
      "question_text": "The check cashing database is unavailable when a customer presents a $1,200 government check. Which sequence correctly describes the teller's procedure?",
      "options": [
        "Record the access attempt with a timestamp, complete the transaction with all required ID and thumbprint, and log all required fields on the manual offline log",
        "Decline the transaction until the database is restored",
        "Complete the transaction and submit the database record within 45 calendar days",
        "Release currency and skip the thumbprint since the database cannot confirm the transaction"
      ],
      "correct_answer": "Record the access attempt with a timestamp, complete the transaction with all required ID and thumbprint, and log all required fields on the manual offline log",
      "correct_response": "Correct. During a database outage, the teller records the access attempt with a timestamp, completes the transaction with all required ID and thumbprint collection, and captures every required field on the manual offline log. No steps are skipped.",
      "incorrect_response": "A database outage does not suspend check cashing or eliminate any ID or thumbprint requirements. The teller must document the access attempt, collect all required ID and thumbprint, and complete the manual offline log in full. Backlogged records are submitted within 2 business days of restoration.",
      "unsure_response": null
    },
    {
      "question_text": "When inspecting a check, the teller finds the numeric amount reads $950 but the written amount reads 'Nine hundred dollars.' What is the correct action?",
      "options": [
        "Use $900 (the written amount) as the face amount and fee basis",
        "Use $950 (the numeric amount) as it is more precise",
        "Reject the instrument because the amounts disagree",
        "Ask the customer which amount is correct before proceeding"
      ],
      "correct_answer": "Use $900 (the written amount) as the face amount and fee basis",
      "correct_response": "Correct. When numeric and written amounts disagree, the written amount controls. The fee is calculated on $900, the written amount.",
      "incorrect_response": "When numeric and written amounts conflict, the written amount controls — not the numeric amount. The teller uses the written amount as the face amount and the basis for calculating the fee. The instrument is not automatically rejected for this discrepancy.",
      "unsure_response": null
    }
  ],
  "enrichment_content": "<p><strong>Confirmation number required before releasing currency:</strong> For any instrument over $1,000, you must complete the state database submission and receive a confirmation number <strong>before</strong> handing over cash. Releasing currency without confirmation is a Florida licensing violation — no exceptions.</p><ul><li>During outages: document the access attempt, collect all required ID and thumbprint, and complete the manual offline log in full.</li><li>When amounts disagree: the written amount controls and is the fee basis.</li><li>Same-day aggregation: ID and database submission requirements apply the moment a customer's combined same-day instruments exceed $1,000.</li></ul>"
}