{
  "question_text": "When OFAC screening returns a confirmed match, what is the correct immediate action?",
  "options": [
    "Halt the transaction and do not return funds or documents to the customer",
    "Complete the transaction and flag it for compliance review afterward",
    "Ask the customer to provide additional identification to resolve the match",
    "Transfer the transaction to a supervisor before taking any other action"
  ],
  "correct_answer": "Halt the transaction and do not return funds or documents to the customer",
  "correct_response": "A confirmed SDN match requires an immediate halt. Funds and documents must not be returned to the customer — returning them could release blocked property. Notify the BSA/AML Compliance Officer within one business hour.",
  "incorrect_response": "When screening returns a confirmed match, the transaction must stop immediately and no funds or documents may be returned to the customer. Completing the transaction, returning items, or requesting additional identification are all incorrect responses.",
  "unsure_response": null,
  "question_bank": [
    {
      "question_text": "When you must decline a transaction because it is prohibited, what are you permitted to tell the customer?",
      "options": [
        "Only that Rapido Facil Exchange Co. cannot process the transaction",
        "That a government sanctions list requires the denial",
        "That the customer's name has been flagged for review",
        "That the customer should contact OFAC directly for assistance"
      ],
      "correct_answer": "Only that Rapido Facil Exchange Co. cannot process the transaction",
      "correct_response": "You may only tell the customer that Rapido Facil Exchange Co. cannot process the transaction. Providing any further explanation — including mentioning OFAC or a sanctions list — compromises Rapido Facil Exchange Co.'s ability to conduct the required compliance review.",
      "incorrect_response": "The only permitted statement is that Rapido Facil Exchange Co. cannot process the transaction. Mentioning OFAC, a sanctions flag, or directing the customer to any contact is prohibited.",
      "unsure_response": null
    },
    {
      "question_text": "How soon after identifying a confirmed SDN match must you notify the BSA/AML Compliance Officer?",
      "options": [
        "Within one business hour",
        "Before the end of your shift",
        "Within one business day",
        "As soon as the blocked-property account is established"
      ],
      "correct_answer": "Within one business hour",
      "correct_response": "The notification requirement is one business hour from the time you identify the match. This timeframe allows the BSA/AML Compliance Officer to meet required regulatory follow-up obligations.",
      "incorrect_response": "You must notify the BSA/AML Compliance Officer within one business hour of identifying the confirmed match — not by end of shift or the next business day.",
      "unsure_response": null
    }
  ],
  "enrichment_content": "<p><strong>Confirmed SDN match:</strong> Halt the transaction immediately. Do not return any funds, checks, or documents to the customer. Notify the BSA/AML Compliance Officer within one business hour.</p><p><strong>Prohibited transaction:</strong> Decline and tell the customer only that Rapido Facil Exchange Co. cannot process it. Do not reference OFAC, sanctions lists, or any compliance reason.</p>"
}