{
  "question_text": "You have submitted a $1,800 payroll check transaction to the state check cashing database. The submission was accepted. What must you do before releasing currency to the customer?",
  "options": [
    "Receive and record the confirmation number from the database",
    "Obtain supervisor signature on the completed transaction record",
    "Collect a second form of government-issued photo identification",
    "Re-verify the instrument's security features and note the result"
  ],
  "correct_answer": "Receive and record the confirmation number from the database",
  "correct_response": "You must receive and record the confirmation number before dispensing currency. Releasing cash before receiving that number is a violation of Florida licensing requirements, regardless of whether all other steps have been completed.",
  "incorrect_response": "For any instrument exceeding $1,000, you must submit the transaction to the state check cashing database and receive a confirmation number before releasing currency. Recording that number is not optional — dispensing cash without it is a Florida licensing violation.",
  "unsure_response": null,
  "question_bank": [
    {
      "question_text": "A government check shows $3,200.00 in the numeric amount field and 'Three thousand one hundred and 00/100 dollars' in the written amount field. Which amount do you use as the basis for calculating the fee?",
      "options": [
        "$3,100.00, because the written field controls when the two amounts disagree",
        "$3,200.00, because the numeric field is more precise and takes precedence",
        "The lower of the two amounts as a fraud precaution",
        "Return the instrument uncashed, because disagreeing fields indicate alteration"
      ],
      "correct_answer": "$3,100.00, because the written field controls when the two amounts disagree",
      "correct_response": "When the numeric and written amount fields disagree, the written field controls. The face amount — and the fee — are calculated on $3,100.00, not $3,200.00.",
      "incorrect_response": "When the numeric and written amount fields on an instrument do not match, the written field controls. The fee is calculated on the written amount, not the numeric amount.",
      "unsure_response": null
    },
    {
      "question_text": "The check cashing database becomes unavailable mid-shift. You complete a $1,400 transaction offline. What must the manual offline log entry capture?",
      "options": [
        "Every field required for a standard database submission, including full identification details",
        "The face amount and customer name only, with remaining fields entered when the system is restored",
        "A brief notation of the transaction, supplemented by the retained copy of the customer's identification",
        "The transaction date and face amount only, since the instrument itself documents the other fields"
      ],
      "correct_answer": "Every field required for a standard database submission, including full identification details",
      "correct_response": "The manual offline log must capture every field required for a database submission — including transaction date, payor name, payee name, conductor name, face amount, instrument type, currency dispensed, fee charged, location identifier, and full identification details. Incomplete offline records cannot be corrected after the fact.",
      "incorrect_response": "During a database outage, the offline log is the compliance record for each transaction. It must capture every field required for a database submission — not just the face amount or customer name. Incomplete records cannot be corrected after the fact, and partial entries will not satisfy the submission requirement when the system is restored.",
      "unsure_response": null
    }
  ],
  "enrichment_content": "<p><strong>Currency may not be released until the confirmation number is received.</strong> For any instrument exceeding $1,000, you must submit the transaction to the state check cashing database and record the confirmation number before dispensing cash. This is a Florida licensing requirement — not an internal policy.</p><ul><li>When amounts disagree: the written field controls. Calculate the fee on the written amount.</li><li>During a database outage: complete the transaction normally, collect all required identification and thumbprint, and record every required field on the manual offline log. Do not defer fields until the system is restored.</li><li>After restoration: all backlogged transactions must be submitted within 2 business days.</li></ul>"
}