{ "question_text": "When you need to call and verify a check, which phone number should you use?", "options": [ "A number you look up yourself — not the number printed on the check", "The phone number printed on the check, since it connects directly to the issuing bank", "The number the customer provides for their bank", "The BSA/AML Compliance Officer's number so they can make the call on your behalf" ], "correct_answer": "A number you look up yourself — not the number printed on the check", "correct_response": "Correct. The number on the check might be one the fraudster set up. Looking up the number yourself makes sure you are actually talking to the real bank.", "incorrect_response": "Always look up the verification number yourself — never use the number printed on the check. A fraudster may have put their own number on it. A number from the customer has the same problem.", "unsure_response": null, "question_bank": [ { "question_text": "You pick up a check and the paper feels smooth and shiny, like a photograph. What does this tell you?", "options": [ "This is a red flag — real check paper feels slightly rough, not smooth or shiny", "This is normal for checks issued by larger banks and credit unions", "This means the check has been properly handled and stored before cashing", "This is only a concern if the amounts written on the check also look unusual" ], "correct_answer": "This is a red flag — real check paper feels slightly rough, not smooth or shiny", "correct_response": "Correct. Real check paper feels slightly rough because it contains embedded security fibers. Smooth or shiny paper is a warning sign that the check may not be genuine.", "incorrect_response": "Smooth or shiny paper is always a red flag — real check paper feels slightly rough. Bank size does not change this. The paper feel is a warning sign on its own, even if the amounts look fine.", "unsure_response": null }, { "question_text": "If you cannot reach the bank to verify a check, what should you do?", "options": [ "Get your supervisor immediately and do not release the funds", "Release the funds and write a note about the failed call for your records", "Ask the customer to call the bank themselves while you wait", "Accept the check and flag it for review at the end of your shift" ], "correct_answer": "Get your supervisor immediately and do not release the funds", "correct_response": "Correct. If you cannot complete verification, you do not release the money. Get your supervisor right away so they can take the next step.", "incorrect_response": "If you cannot reach the bank, get your supervisor immediately and do not release the funds. Releasing money, asking the customer to call, or waiting until later are not acceptable steps.", "unsure_response": null } ], "enrichment_content": "

Key point: Two simple rules protect you and Rapido Facil Exchange Co. at the teller window: use a number you look up yourself, and get your supervisor if you cannot complete verification.

" }