{
  "question_text": "When the government sends a request to check our records, who can you tell about it?",
  "options": [
    "No one outside the compliance process — the request must stay secret",
    "Your coworkers, so they can help with the search",
    "Customers who are named in the request, so they know what is happening",
    "Your manager, so they are aware before the search begins"
  ],
  "correct_answer": "No one outside the compliance process — the request must stay secret",
  "correct_response": "Correct. These requests are strictly confidential. You must not tell customers, coworkers, or anyone outside the compliance process that a request exists.",
  "incorrect_response": "Government information requests must stay secret. You cannot tell customers, coworkers, or your manager. Sharing this information could hurt an active investigation.",
  "unsure_response": null,
  "question_bank": [
    {
      "question_text": "If you find a match during a records search, what two things may need to happen?",
      "options": [
        "Report the match to FinCEN before the deadline, and also file a SAR separately if one is needed",
        "Report the match to FinCEN — that takes care of all your reporting obligations",
        "Close the customer's account and report the match to FinCEN at the same time",
        "Tell your manager and wait for instructions before reporting anything"
      ],
      "correct_answer": "Report the match to FinCEN before the deadline, and also file a SAR separately if one is needed",
      "correct_response": "Correct. Reporting the match and filing a SAR are two separate steps. If a SAR is also needed, you must file it — reporting the match alone is not enough.",
      "incorrect_response": "You must report the match to FinCEN by the deadline. But that does not take care of a SAR. If a SAR is separately needed, you must still file one.",
      "unsure_response": null
    },
    {
      "question_text": "If you help with a records search, what should you write down?",
      "options": [
        "The date of the search, what records you searched, and what you found",
        "Only the names of customers who were a match",
        "Nothing — the BSA/AML Compliance Officer keeps all the records",
        "A list of every customer account reviewed"
      ],
      "correct_answer": "The date of the search, what records you searched, and what you found",
      "correct_response": "Correct. Write down the date, what records you searched, and what you found — even if you found nothing. This creates a clear record of the work.",
      "incorrect_response": "If you help with the search, write down the date, what you searched, and what you found. This is true even if you found nothing — it shows the search was done properly.",
      "unsure_response": null
    }
  ],
  "enrichment_content": "<p><strong>Key point:</strong> Government information requests are <strong>strictly confidential</strong> — do not tell anyone outside the compliance process that one arrived.</p><ul><li>Search our records quickly — there is usually a two-week deadline.</li><li>Write down the date, what you searched, and what you found.</li><li>If you find a match, report it to FinCEN before the deadline.</li><li>A match does <strong>not</strong> replace a SAR — file one separately if needed.</li></ul>"
}