{
  "body_html": "<h2>Responding to Law Enforcement and Legal Process</h2>\n<p>If any employee receives a call, letter, or visit from law enforcement, they must send it to you immediately — without answering any questions or handing anything over. You are the only person at Advanced Compliance Technology, Inc. who handles these requests.</p>\n<p>Every time a request comes in, write it down: the date, the agency name, who contacted you, how they contacted you, what they asked for, their deadline, and what you did. Keep this log private — do not share it with tellers or front-line staff.</p>\n<p>If a subpoena arrives (a legal document ordering you to produce records), check that it has a proper court name, a valid signature, and a response deadline. Call counsel if the deadline is fewer than 10 business days away. Gather all records they requested — but never include any SAR or SAR-related documents. A SAR is a report filed when suspicious activity is detected. You must never confirm or deny that one exists, to anyone, for any reason.</p>\n<p>If a National Security Letter (NSL) arrives, call counsel immediately before doing anything else. Keep its existence strictly confidential — only those who must help respond may know about it.</p>\n<p>If law enforcement contacts you by phone or in person without a written request, log the contact. Do not produce any records. A written request is required before anything is released.</p>\n<p>Never tell a customer or anyone outside the company that a request was received. You may only share that information if counsel provides written advice to do so.</p>\n<p>Keep all documentation — the original request, your response, copies of produced records, and related correspondence — for at least five years in a secure, restricted file.</p>",
  "narration_text": "If any employee receives a call, letter, or visit from law enforcement, they must send it to you immediately — without answering any questions or handing anything over. You are the only person at Advanced Compliance Technology, Inc. who handles these requests.\r\n\r\nEvery time a request comes in, write it down: the date, the agency name, who contacted you, how they contacted you, what they asked for, their deadline, and what you did. Keep this log private — do not share it with tellers or front-line staff.\r\n\r\nIf a subpoena arrives (a legal document ordering you to produce records), check that it has a proper court name, a valid signature, and a response deadline. Call counsel if the deadline is fewer than 10 business days away. Gather all records they requested — but never include any SAR or SAR-related documents. A SAR is a report filed when suspicious activity is detected. You must never confirm or deny that one exists, to anyone, for any reason.\r\n\r\nIf a National Security Letter (NSL) arrives, call counsel immediately before doing anything else. Keep its existence strictly confidential — only those who must help respond may know about it.\r\n\r\nIf law enforcement contacts you by phone or in person without a written request, log the contact. Do not produce any records. A written request is required before anything is released.\r\n\r\nNever tell a customer or anyone outside the company that a request was received. You may only share that information if counsel provides written advice to do so.\r\n\r\nKeep all documentation — the original request, your response, copies of produced records, and related correspondence — for at least five years in a secure, restricted file."
}