{
  "question_text": "The system flags a customer as a possible match on the blocked list. What should you do?",
  "options": [
    "Stop the transaction and do not give the customer any money or documents",
    "Finish the transaction and leave a note for the next shift",
    "Ask the customer to wait while you call a different branch for guidance",
    "Give the customer their money back and ask them to leave"
  ],
  "correct_answer": "Stop the transaction and do not give the customer any money or documents",
  "correct_response": "When the system flags a match, stop the transaction right away. Do not hand over any money, documents, or checks. Then contact the BSA/AML Compliance Officer within one business hour.",
  "incorrect_response": "A flagged match means stop and hold everything. Do not finish the transaction, return money, or call another branch. Stop, hold, and contact the BSA/AML Compliance Officer within one business hour.",
  "unsure_response": null,
  "question_bank": [
    {
      "question_text": "When you have to turn a customer away, what should you tell them?",
      "options": [
        "Only that Advanced Compliance Technology, Inc. cannot process the transaction",
        "That their name came up on a government blocked list",
        "That you need to check with your manager before you can explain",
        "That there is a problem with their account that they need to resolve"
      ],
      "correct_answer": "Only that Advanced Compliance Technology, Inc. cannot process the transaction",
      "correct_response": "Tell the customer only that Advanced Compliance Technology, Inc. cannot process the transaction. Do not explain why. Do not mention OFAC or any blocked list.",
      "incorrect_response": "The only thing you should say is that Advanced Compliance Technology, Inc. cannot process the transaction. Do not mention a government list, OFAC, your manager, or an account problem.",
      "unsure_response": null
    },
    {
      "question_text": "When must you wait for the screening check before you help a customer?",
      "options": [
        "Every time, before you accept any check or hand out any cash",
        "Only when the transaction is over a certain amount",
        "Only when the customer is new and does not have an account yet",
        "Only when the system tells you a check is required for that customer"
      ],
      "correct_answer": "Every time, before you accept any check or hand out any cash",
      "correct_response": "The screening check must be done every time — before you accept any check and before you hand out any cash. You must wait for the result before you start.",
      "incorrect_response": "The screening check is required for every transaction — before accepting any check and before handing out any cash. It is not limited to new customers, large transactions, or system-prompted situations.",
      "unsure_response": null
    }
  ],
  "enrichment_content": "<p><strong>Before every transaction:</strong> Wait for the screening check to come back before you start. Do not accept checks or hand out cash until you have the result.</p><p><strong>If the check flags a match:</strong> Stop. Do not give the customer anything. Contact the BSA/AML Compliance Officer within one business hour.</p><p><strong>If you must turn someone away:</strong> Say only that Advanced Compliance Technology, Inc. cannot process the transaction. Nothing more.</p>"
}