{ "question_text": "In Step 1 of the corporate check processing procedure, you check the customer file and find that the policy expiration date has passed and there is no renewal documentation in the file. What must you do?", "options": [ "Stop cashing all corporate checks for that employer and notify your manager immediately", "Cash the check and write a note in the transaction log about the lapsed coverage", "Contact the BSA/AML Compliance Officer directly and wait for their instructions", "Ask the customer to bring in updated coverage documentation before the next transaction" ], "correct_answer": "Stop cashing all corporate checks for that employer and notify your manager immediately", "correct_response": "Correct. If the expiration date has passed and no renewal documentation is on file, you must stop cashing all corporate checks for that employer and notify your manager immediately. Do not resume until your manager confirms new coverage documentation is on file.", "incorrect_response": "When the policy expiration date has passed with no renewal documentation in the file, you must stop all corporate check cashing for that employer and notify your manager immediately. Cashing even one check under those conditions is a criminal violation — you cannot continue and log it, or ask the customer to bring documents later.", "unsure_response": null, "question_bank": [ { "question_text": "The payroll cap ledger shows that 90% of the payroll cap has been reached for a corporate employer. According to Step 3 of the corporate check processing procedure, what must you do before cashing the next check?", "options": [ "Get manager pre-authorization before processing the check", "Alert your manager and then process the check normally", "Notify the BSA/AML Compliance Officer the same business day", "Stop cashing all checks for that employer for the rest of the policy period" ], "correct_answer": "Get manager pre-authorization before processing the check", "correct_response": "Correct. At 90% of the cap, you must obtain manager pre-authorization before cashing any additional check. The manager must approve the check before you proceed — alerting the manager and then processing is not the same as getting pre-authorization first.", "incorrect_response": "At 90% of the cap, you must get manager pre-authorization before processing the check — not alert the manager and proceed, and not stop entirely. Stopping all check cashing happens at 100%. Notifying the BSA/AML Compliance Officer is required only when the cap is exceeded.", "unsure_response": null }, { "question_text": "In Step 4, you access the coverage portal, confirm the policy is active, and confirm the policy period matches the declaration page. What must you do with the query result before filing it in the corporate customer file?", "options": [ "Print or save it as a PDF and write the query date and your name on the printout", "Email it to the BSA/AML Compliance Officer for filing in the compliance records system", "Record the policy number and expiration date in the payroll cap ledger", "Give the printout to the employer as confirmation of verification" ], "correct_answer": "Print or save it as a PDF and write the query date and your name on the printout", "correct_response": "Correct. You must print or save the query result as a PDF and write the query date and your name on the printout before filing it. This creates a dated record proving coverage was confirmed at the time of the transaction.", "incorrect_response": "After verifying coverage online, you must print or save the full query result as a PDF and write the query date and your name on it before filing it in the customer file. The date and your name on the printout are what make the record useful — without them, there is no proof of who confirmed coverage or when.", "unsure_response": null } ], "enrichment_content": "

Corporate check processing — key steps:

" }