{
  "question_text": "You have entered a customer's transaction in the database, but the confirmation number has not come back yet. The customer's check is over $1,000. What do you do?",
  "options": [
    "Wait for the confirmation number before giving any cash",
    "Give the customer the cash while you wait — the number is just for your records",
    "Give the customer the cash since they have already shown their ID",
    "Ask your manager to approve the release without the number"
  ],
  "correct_answer": "Wait for the confirmation number before giving any cash",
  "correct_response": "Correct. The confirmation number must come through before you release any cash. Handing over money without it is a licensing violation — not just a procedural mistake.",
  "incorrect_response": "For any transaction over $1,000, you must receive a confirmation number from the database before releasing cash. Giving money to the customer before you have that number is a licensing violation, regardless of whether they showed ID.",
  "unsure_response": null,
  "question_bank": [
    {
      "question_text": "Before you cash any check, what must the customer do on the back of the check?",
      "options": [
        "Sign it — this is their endorsement",
        "Write their phone number",
        "Write the date",
        "Nothing — the front of the check is all that matters"
      ],
      "correct_answer": "Sign it — this is their endorsement",
      "correct_response": "Right. The customer's signature on the back — called an endorsement — is required before you cash any check. Always get it before you hand over money.",
      "incorrect_response": "Before cashing a check, you need the customer's endorsement: their signature on the back. Make sure to collect this before completing the transaction.",
      "unsure_response": null
    },
    {
      "question_text": "A check shows '$450' in numbers but 'four hundred dollars' written out. What should you do?",
      "options": [
        "Cash it for $400 — the written amount controls",
        "Cash it for $450 — the number is more specific",
        "Refuse the check because the amounts do not match",
        "Ask the customer which amount they want"
      ],
      "correct_answer": "Cash it for $400 — the written amount controls",
      "correct_response": "Right. When the number and the written amount disagree, the written amount is always the one you use. In this case, that means $400.",
      "incorrect_response": "When the two amounts on a check do not match, the written-out amount — not the number — is the one that controls. So this check would be cashed for $400, not $450.",
      "unsure_response": null
    }
  ],
  "enrichment_content": "<p><strong>Confirmation number rule:</strong> For any transaction over $1,000, you must submit the transaction to the database and receive a confirmation number <strong>before</strong> releasing any cash. Releasing money without the confirmation number is a licensing violation.</p><ul><li>Collect the customer's government-issued photo ID and keep a copy.</li><li>Collect their right thumbprint.</li><li>Submit the transaction and wait for the confirmation number.</li><li>Only then hand over the cash.</li></ul><p><strong>If the database is down:</strong> Collect ID and thumbprint, record everything on the manual offline log, and submit within 2 business days once the system is restored.</p><p><strong>Written amount rule:</strong> If the number and the written amount on a check disagree, always use the written amount.</p>"
}